Close your account
What happens to your data when you close a workspace.
All articles
Every published article in the Meridian help centre.
Update your profile
Change your name, contact details and time zone.
Invite your team
Send invitations and choose what each person can see.
Search is slow or incomplete
What the index covers and when it refreshes.
Notifications are not being received
Check the notification rules before blaming mail delivery.
Attachments fail to upload
Size limits, blocked types and proxy interference.
Tickets are not arriving
Work through the four usual causes of a silent inbox.
Data retention and export
How long Meridian keeps your data and how to get it out.
Session and device management
See where your account is signed in and end sessions remotely.
Two-factor authentication
Require a second factor for everyone in the workspace.
Single sign-on setup
Connect Meridian to your identity provider over SAML.
API authentication
Authenticate API calls with a workspace key.
Webhooks overview
Subscribe to ticket lifecycle events over HTTP.
Slack integration
Post ticket events into a Slack channel and reply from Slack.
Connect your email channel
Forward a support address into Meridian in about five minutes.
What happens after a failed payment
Meridian retries a failed card four times over ten days.
Change your plan
Upgrade or downgrade from the Billing page at any time.
Understanding your invoice
What each line on a Meridian invoice means.
Add and remove seats
Seats are billed monthly and prorated on the day you change them.
Reset your password
Set a new password from the sign-in screen or from your profile.